CAPHI - Privacy Notice

Retailer Registration Policy Acceptance Agreement

By completing the registration process as a Retailer (B2) on the CAPHI platform, you acknowledge and agree to the following terms:

1. Eligibility & Compliance

You are a licensed pharmacy, clinic, or authorized reseller operating in compliance with all applicable laws and regulations.
You will maintain a valid commercial registration and any required permits throughout your active status on the platform.

2. Account Usage & Responsibility

Your account is for your business use only and must not be transferred or shared with unauthorized entities.
You are responsible for ensuring the accuracy of your account details, including shipping addresses, branch details, and contact information.

3. Ordering & Fulfillment

Orders placed through the platform are subject to CAPHI admin approval, product availability, and vendor fulfillment timelines.
You acknowledge that orders may be split into multiple Vendor Purchase Orders (B1) to fulfill products from different vendors.

4. Pricing & Payment

Prices displayed on the platform are set by vendors and may vary based on promotions or stock availability.
Payment terms (prepaid or postpaid) are determined by CAPHI and agreed upon at the time of order approval.

5. Returns & Disputes

Returns, complaints, or disputes must follow CAPHI’s return policy and be reported within the specified time frame.
CAPHI reserves the right to investigate and resolve disputes in coordination with vendors.

6. Termination of Account

CAPHI reserves the right to suspend or terminate your account for violation of policies, misuse of the platform, or non-compliance with applicable laws.

Vendor Registration Policy Acceptance Agreement

By completing the registration process as a Vendor (B1) on the CAPHI platform, you acknowledge and agree to the following terms:

1. Eligibility & Compliance

You are a licensed manufacturer, distributor, or supplier authorized to sell pharmaceutical and healthcare products in your territory.
You agree to comply with all applicable pharmaceutical regulations, packaging standards, and delivery timelines.

2. Account Usage & Responsibility

Your account is for your business use only and must not be transferred or shared with unauthorized entities.
You are responsible for maintaining accurate product catalogs, pricing, inventory, and delivery timelines.

3. Purchase Orders & Fulfillment

All Vendor Purchase Orders (B1) are generated upon Retailer Order (B2) approval.
You are required to confirm, reject, or partially accept POs promptly through the vendor portal or official communication channels.

4. Delivery & Quality Standards

Products must be packed, shipped, and delivered according to CAPHI’s quality and safety requirements.
Short shipments, damages, or delays must be reported immediately, with corrective actions agreed upon with CAPHI.

5. Payment & Finance

Payments will be processed based on approved deliveries and agreed payment terms (bank transfer or wallet).
CAPHI reserves the right to deduct amounts for damages, shortages, or non-compliance with contractual obligations.

6. Termination of Account

CAPHI reserves the right to suspend or terminate your account for policy violations, repeated delivery failures, or non-compliance with applicable laws.

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